FundMiner Is Hiring!

How To Apply

Who We Are 

Position Summary 

Essential Functions & Responsibilities 

• Strategy: Serve as a strategic advisor to clients and leading strategy for them from implementation to post go live and ongoing success. Represent FundMiner in client meetings and serve as main POC for client.
• Product Education: Deliver high-quality training and guidance that empowers clients to use FundMiner confidently and effectively. Act as an internal liaison, sharing client insight, feedback, and opportunities across teams.
• Ongoing Success: Conduct ongoing regular check-ins with customers to ensure their success using the platform. Identify and communicate areas for improvement.
• Processes and Procedures: Develop and implement customer success processes such as onboarding plans, training material, and success metrics to increase customer satisfaction and scalability.
• Customer Journey: Manage customer relationships, including onboarding, training, and ongoing support. Map and track our customer journey, working directly with your sales and product counterparts to ensure that customers have the best experience with the company and platform throughout the entire customer journey.
• Customer Experience: Monitor customer health and proactively address any potential issues. Work with internal teams to resolve customer issues and escalate when necessary. The best customer success removes the need for customer success. Analyze customer data and provide insights to improve customer satisfaction and retention.
• Cross-Functional Alignment: Collaborate closely with Sales, Marketing, and Product to deliver a cohesive and high-impact customer experience.
• Product: Assist the product team with testing the platform to ensure a seamless experience for customers.
• Revenue Growth: Identify and implement opportunities for expansion of revenue within existing customers.
• Tools & Technology: Easily and efficiently navigate Microsoft Office suite, Asana, and HubSpot to conduct product demonstrations. Keep diligent notes on, and track, client interactions in our CRM (HubSpot) so that you can easily recall and pick up where the conversation left off. You always follow up and have a next step planned.
• Market & Customer Intelligence: Stay up-to-date with industry trends and developments and actively participate in conferences, workshops, and networking events to expand your knowledge and professional network.

Skills & Experience 

This is an ideal but non-exhaustive list of qualifications we are looking for in a successful candidate. If you meet some but not all of these, we encourage you to apply anyway! We look at each applicant’s candidacy in its totality to assess suitability for this role, including enthusiasm and inclination to learn and grow.

• Bachelor’s degree.
• Minimum of 3 years of professional experience in a SaaS customer success role OR in donor relations, fund management, or advancement services.
• Excellent verbal and written communication and interpersonal skills, with the ability to build rapport and establish lasting client relationships.
• Exceptional organizational skills and attention to detail, ensuring accuracy in managing prospective clients and sales activities.
• Strong interpersonal skills and business acumen, with an exemplary professional demeanor.
• Proficiency in using CRM software and other sales tools to track and manage client interactions and sales processes.

Qualities & Values 

The ideal candidate for this role will be someone who… 

• Is dynamic, results-driven, and pleasantly persistent when it comes to serving our customers and creating mutual value.
• Thrives in a fast-paced start-up environment, with excellent proactive communication skills and a passion for building and maintaining strong relationships.
• Has a track record of exceeding goals and enjoys working in a collaborative team setting.
• Is a natural problem solver and approaches things with a growth-oriented mindset and consideration for scaling.
• Maintains a business development outlook and uses discerning judgment to identify opportunities for upselling and cross-selling.
• Demonstrated integrity in all aspects of professional conduct.
• Commitment to diversity and inclusion/inclusive approach and practices with interpersonal interactions.

How Success is Measured 

Key performance indicators (KPIs) for this role include:

• Time to value
• Revenue expansion
• Customer retention
• Customer engagement
• Customer satisfaction and feedback

Work Environment & Accommodations 

This is a remote position. As a small but mighty (and quickly growing!) team, we’re not based in central office space but will work with you to ensure you have a suitable setup and equipment to work from remotely.

Travel 

Occasional travel may be required for this role, anywhere between 5-25% of the time. 

Benefits 

To augment salary and provide a comprehensive compensation package, FundMiner offers generous benefits, including: 

• Remote-first approach
• Flexible and generous PTO, including an annual “winter break” from December 24 – January 1
• 100% company-paid medical, dental, vision, and life insurance
• 401(k) plan with 3% company match
• Stock options
• Paid parental leave

Our Team 

Our diverse (female + Latino) founder duo is uniquely qualified to lead, with our CPTO having experience building and scaling AI-powered products from 0 to millions for leading tech companies like Microsoft and Meta and our CEO’s extensive domain knowledge and deep-rooted industry connections. FundMiner is VC-backed and is a 2023 Techstars Company. 

Commitment to Diversity, Equity, and Inclusion 

FundMiner is committed to embodying the values of diversity, equity, and inclusion. More than being an Equal Opportunity Employer — where all qualified applicants will receive consideration for employment without regard to race, religion, national origin or ancestry, sex, gender identity or expression, physical or mental ability, medical condition, genetic condition, pregnancy or childbirth, marital status, veteran status, or related characteristics, we actively encourage these candidates to apply.  

As a young and quickly-growing company, we are committed to building a culture and work environment where employees and clients alike feel welcomed, respected, valued, and empowered to thrive. Everyone at FundMiner brings their own unique perspectives, experiences, and ideas with them - and we believe that a more diverse team creates a more innovative product, provides better service to our customers, and helps us all grow as individuals.