--- title: Paso del Norte Community Foundation Saves 1,900 Staff Hours | FundMiner description: Paso del Norte Community Foundation saves over 1,900 staff hours annually by centralizing fund management with FundMiner, enhancing donor service and reporting efficiency. --- [Skip to content](https://www.fundminer.com/paso-del-norte-community-foundation#main-content) [![](https://www.fundminer.com/hs-fs/hubfs/Design%20Images/Horizontal%20Logo.png?width=150&height=50&name=Horizontal%20Logo.png)](https://hub.fundminer.com?hsLang=en) - Platform - [Manage | Fund Management](https://www.fundminer.com/fund-management?hsLang=en) - [Report | Fund Stewardship](https://www.fundminer.com/fund-stewardship-module?hsLang=en) - [Engage | Donor Portal](https://www.fundminer.com/engage-donor-portal?hsLang=en) - Industries - [Education](https://www.fundminer.com/education?hsLang=en) - [Healthcare](https://www.fundminer.com/healthcare?hsLang=en) - [Foundations](https://www.fundminer.com/community?hsLang=en) - Resources - [Benchmarking Survey](https://www.fundminer.com/benchmarking-survey-2026?hsLang=en) - [Case Studies](https://www.fundminer.com/case-studies?hsLang=en) - [Maturity Assessment](https://www.fundminer.com/maturity-assessment?hsLang=en) - [Tools and Guides](https://www.fundminer.com/industry-resources?hsLang=en) - [Job Board](https://www.fundminer.com/job_board?hsLang=en) - [The Mine Community](https://fundminer-community.circle.so/join?invitation_token=d125a3ccb5fba0a65964217281ce2b75e18636b6-5a74bd5f-4098-4f56-816c-004fdcd108cc) - Education - [Conference 2026](https://www.fundminer.com/fofm2026?hsLang=en) - [Events & Webinars](https://www.fundminer.com/events-and-webinars?hsLang=en) - [Newsletter: The Impact Brief](https://www.fundminer.com/the-impact-brief?hsLang=en) - [Fund Management Masterclass](https://www.fundminer.com/masterclass?hsLang=en) - [FundMiner Blog](https://hub.fundminer.com/fundminer-blog?hsLang=en) - Company - [About Us](https://www.fundminer.com/about-the-company?hsLang=en) - [Partnerships](https://www.fundminer.com/partners?hsLang=en) - [Careers](https://hub.fundminer.com/job-board?hsLang=en) - [Login](https://fund-miner.com) - [Schedule a Call](https://www.fundminer.com/schedule-a-call-to-learn-more?hsLang=en) CASE STUDY # How Paso del Norte Community Foundation saves 1,900+ staff hours a year with FundMiner ## 340+ Funds Centralized in One System Paso del Norte Community Foundation now manages over 340 active funds in a single platform, giving staff and fund holders a clear, consistent view of fund activity. ## 1,900+ Staff Hours Saved Each Year By streamlining reporting, disbursement tracking, and fund information workflows, PdNCF frees up more than 1,900 hours annually for donor service and mission-driven work. *“FundMiner drastically changed \[our\] impact reports. What used to take hours of chasing is now automated, freeing our team to focus on donors.”* ![Ian Foster](https://www.fundminer.com/hs-fs/hubfs/Ian%20Foster.png?width=50&height=50&name=Ian%20Foster.png) **Ian Foster** Director of Stewardship & Donor Relations ## Summary **Challenges** Manual processes, fragmented data, high cost of report production, and donor pressure **Solutions** Adopted FundMiner for intelligent reporting, automated workflows, and digital delivery **Results** Time savings, reduced costs, earlier report delivery, improved donor satisfaction. ## *The Challenge* Paso del Norte Community Foundation’s team needed a better way to manage hundreds of charitable funds while meeting rising expectations for transparency, timely updates, and clear reporting across their donor and fund holder base. Key obstacles: - **Manual and decentralized reporting workflows:** Fund information, balances, transactions, and narratives lived in different places, requiring staff to manually collect and assemble data for fund holders. - **Growing volume of funds and disbursements:** With more than **300+ active funds** and **1,398 disbursement forms** to track, staff were spending significant time processing requests and organizing documentation. - **Limited staff capacity:** A small team was responsible for producing updates, gathering impact narratives, and fielding fund holder questions, leaving little time for deeper stewardship or strategic work. - **Inconsistent narrative collection:** Impact stories were difficult to gather and package at scale, making it challenging to deliver polished, consistent updates to fund holders and donors. - **Rising expectations for transparency:** Donors and fund holders increasingly expected real-time visibility into fund activity, but PdNCF’s manual processes made it hard to provide the level of access and clarity they wanted. ![Mica Short - PdNCF](https://www.fundminer.com/hubfs/Mica%20Short%20-%20PdNCF.png "Mica Short - PdNCF") *“We are grateful to FundMiner for their innovation, vision, and creativity in delivering exceptional customer service to our donors and alleviating the workload on our small but mighty staff.” Mica Short | Vice President of Development* ## *The Solution* Paso del Norte Community Foundation partnered with FundMiner to centralize fund information, streamline steward­ship workflows, and deliver clearer, more timely updates to fund holders and donors. Implemented solutions: - **Centralized fund information:** Integrated balances, transactions, narratives, and documentation into a single platform, giving staff and fund holders a unified view of more than 340 active funds. - **Automated reporting and narrative workflows:** Streamlined impact narrative collection, reminders, and status tracking, reducing manual back-and-forth and improving the quality and consistency of fund holder updates. - **Self-service access for fund holders through fund portals:** Introduced secure, real-time access to fund activity, reducing routine inquiries and allowing fund holders to view balances, transactions, and documentation on demand. - **Operational efficiency and time savings:** Replaced manual processes with automated tools that now save the organization more than **1,900 staff hours per year**, freeing the team to focus on stewardship and mission-driven work. ## *The Results* Immediate impact: - **Saved more than 1,900 staff hours annually** by automating reporting, narrative collection, and fund activity tracking, reducing the manual workload across the foundation. - **Improved fund holder experience** through real-time access to fund balances, transactions, and documentation, allowing inquiries to be resolved more quickly and transparently. - **Streamlined disbursement processing** for **1,398+ forms**, reducing turnaround times and improving consistency in approvals and documentation. - **Centralized data improved accuracy** by eliminating errors caused by fragmented spreadsheets and manual reconciliation. - **Enhanced storytelling and stewardship**, as automated narrative workflows made it easier to collect and package consistent impact updates for fund holders. Looking Ahead: - With centralized fund information and ongoing time savings, PdNCF’s team is now positioned to focus more deeply on donor stewardship, strategic initiatives, and expanding the quality and frequency of fund holder communications. [![Paso Del Norte Community Foundation](https://www.fundminer.com/hs-fs/hubfs/Customer%20Materials/Customer%20Logos/Paso%20Del%20Norte%20Community%20Foundation.png?width=500&height=500&name=Paso%20Del%20Norte%20Community%20Foundation.png "Paso Del Norte Community Foundation")](https://hub.fundminer.com?hsLang=en) ###### Paso del Norte Community Foundation About A community foundation based in El Paso supporting philanthropy across the Paso del Norte region since 2013.  Industry Community Foundation / Philanthropy Donor Base ~10,200 donors (2024) Funds ~26,809 students ( ~300+ donor-advised & charitable funds Contributions ~$15.8M in contributions & revenue (2024) BudgetAssets ~$323.5M in combined PdNHF + PdNCF assets [![\\��\ DOWNLOAD THE PDF\](https://no-cache.hubspot.com/cta/default/23655906/interactive-205056573956.png)](https://www.fundminer.com/hs/cta/wi/redirect?encryptedPayload=AVxigLL7AVHElSzFehGSvid%2Fil28mtD300j%2B6ayc%2BiDCIWM3ZbqPDjjIMTSee2umT9yb7b8QuIaUGFtppEOqsYNmjT45wGRl51caL1VuqJTghPhftOO5KLbdfRCK1Otmyh9R1dU%2BtjOxIbp1OvsbG%2BqrOuQ2aBL8294Yr09LWaoVcc4omnm%2F1BmJlmjbXW30LXWJQX8FcmpSjWUxky9PV8r2rMwxYCsEHpEi97M9WuAJYkSiCMZIXxyidZpWP6wg8L5S8wYC7aoeWmXmzf%2Ba2rq5MgjnqpY%3D&webInteractiveContentId=205056573956&portalId=23655906&hsLang=en) *“FundMiner drastically changed \[our\] impact reports. What used to take hours of chasing is now automated, freeing our team to focus on donors.”* #### Ready to see if FundMiner is a good fit for your organization? 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All rights reserved *“We are grateful to FundMiner for their innovation, vision, and creativity in delivering exceptional customer service to our donors and alleviating the workload on our small but mighty staff.”*  Vice President - Development